Frequently asked questions
One designer vs Two designer plans?
Pro and Team plans will always have at least ONE designer assigned to provide daily design output. Agency plan will always have at least TWO designers assigned for double the output.
What is a brand?
A brand is a folder containing information and assets for anyone or anything that you need designs for regularly. Create a brand for clients, products, or use it to categorize and organize your design projects.
What does UNLIMITED graphic design mean?
It simply means we don't charge you hourly or per project. You're billed a flat monthly rate regardless of how many design projects you submit.
Create as many design projects as you want and we'll assign the best available designers to get started right away. Once that design is complete, we'll move onto the next one in your queue - same day.
I run multiple businesses. Can I use 1 account?
Yes, in fact, we built a feature call "Brands" specifically to help you manage multiple businesses. A brand is a folder containing information and assets for anyone or anything that you need designs for regularly. Create a brand for clients, products, multiple businesses, or use it to categorize and organize your design projects.
What type of designs can I submit?
All plans come with unlimited general graphic design capabilities that includes:
1. Branding: Logos, pitch decks
2. Digital: Banners, digital ads, social media content
3. Marketing: Infographics, sales sheet, flyers & posters, business cards
4. Merch sellers: T-shirts, pop sockets, promotional materials
5. Print: Books & magazines, packaging & labels, stationaries
6. And more...
Team and Agency plans gets everything above in addition to complex design capabilities such as:
1. Custom illustrations
2. Web design
3. App design
4. infographics
Click HERE to see a complete list of our design capabilities
Am I locked into a long-term contract?
Not at all, you are enrolled on a month to month membership and can cancel anytime – hassle-free.
How quick is your turnaround time?
Our turn-around time depends on the project and the number of revisions. Usually, it’s between 24 – 48 hours for most projects. More complex design project such as a website/app, landing page, pitch decks, infographics, and multi-page booklets will require more time.
Are there any hidden fees?
No hidden fees. The package price is exactly what you pay monthly. All taxes and fees are included in that price.
What happens if I don't like my design?
Our platform lets you communicate directly with our designers and also leave revisions on submitted designs. Not every design will be perfect on the first try. That's why every plan comes with unlimited revisions. We'll keep refining until the design matches your vision.
If we still can't get it right after multiple attempts, we'll reassign your project to another designer who's style may be better aligned with your taste.
How does the 15-Day Money-Back Guarantee work?
If you're not satisfied with Groove Agency within 15-days of signing up, you're eligible for a full refund. Please send us an email, talk to your account manager, or use the customer support widget on your dashboard to request cancellation.
We'll review your request and do our best to help find a solution. And if we fail to improve your experience, we'll issue a full refund.
Don't worry. There are no "catches" or "strings" that would prevent you from canceling or getting your money back within the 15 days. Our #1 goal is to deliver a seamless online design experience for you and your team.
Try PerfectWebsiteTemplate today 100% risk-free
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Our Project List
Graphic Designs
Banner design
PowerPoint design
Updates to existing graphics
Landing design
Business card design
Icon designs
Menu design
Simple animated GIFs
eBook covers
Flyers
Branding Guide
Instagram posts
Facebook ads
Twitter graphics
Avatar design
Edits to an existing logo
Holiday ad designs
Brochure designs
Book covers
Newsletters
Advertisement - Billboard
Advertisement - Digital
Advertisement - Magazines
Advertisement - Newspaper
Websites & Funnels
Landing Pages
Start Funnels Types
Lead Generation/ Lead Magnet
Discovery Call, Free Consultation, Free
Coaching Session Funnel
Product Launch Funnel
Shock and Awe Launch
Ebook Front End Launch
Freemium/ Free Trial, Continuity, SaaS, Membership
Evergreen Launch Funnel
Trip Wire Funnel
VSL Funnel/ Sales Page Hybrid
Live Webinar Funnel/ Livestream Automated Webinar Funnel
Limited Time Presentation
Book Funnel
Survey Funnel
Butterfly Marketing Funnel
Ecommerce Funnel
Storeless/ 1 Page Ecomm Funnel
and much more...
Just a few task you can add
Changing or adding new images
Creating new website graphics
Refreshing existing website theme
Tweaking website templates
Fixing web design errors
Updating website fonts for better design and readability
Finding and creating new blog images/graphics
Designing and implementing opt-in forms
Setting up new e-commerce product pages
Designing custom landing pages
Custom development (GroovePages custom code)
Setting up webinar funnels
Ecommerce website design & development - GrooveSell, GrooveKart
Hosting & domain setup
Fixing hosting or SSL issues
Publishing new blog posts
Website speed optimization
Optimizing image size
Installing and configuring new external app Updating page
Adding or updating tracking pixels
Google Analytics/Search console setup
Connect website with other marketing tools
Setting up a payment provider
Setting up marketing funnels